Refund policy

Returns & Refunds Policy

We want you to be 100% happy with your purchase. If something’s not right, we’ll do our best to make it right.

🛠 Faulty or Damaged Items

If your item arrives damaged, faulty, or not as described, please contact us at [your email] within 14 days of delivery. Include your order number and a photo of the issue.

We’ll offer a replacement, refund, or repair in line with Australian Consumer Law.

🔁 Change of Mind

Changed your mind? It happens. Contact us within 30 days of receiving your order at [your email] with your order number.

We’ll work with you to find the best solution — whether that’s a replacement, store credit, or something else. In most cases, you won’t need to return the original item.

📦 A Few Quick Notes:

• We don’t cover return shipping costs unless the item is faulty.

• Items must be unused and in original condition for change-of-mind requests.

• Please don’t return anything until we’ve had a chance to chat — we’ll let you know what to do next.